Costumer Call Engagement/service

At ASTIA you will feel involved, inspired and consulted regardless of your position. As one of the fastest growing Customer Engagement Centre’s in Australia, we are always on the lookout for highly driven and motivated individuals aspiring to broaden their experience whilst having a great time.

As a Outsource Customer Centre Officer, you’ll be the first point of contact for many large company’s, you’ll engage with customers through a range of channels including phone, webchat, email, and face-to-face. You’ll deliver accurate, timely information and resolve enquiries with confidence and care.

Melbourne City

You’ll handle a variety of enquiries, including complex calls, by listening actively, resolving issues promptly, and escalating when needed, all while maintaining clear communication and ownership of the customer experience.

Our ideal candidate is a confident and empathetic communicator with a passion for helping others. You thrive in fast-paced environments, work well within a team, and consistently deliver high-quality service under pressure.