Customer Service Representative

Important Information: - During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training. - If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service. - Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter. At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

We’re looking for individuals with: - Customer service experience (highly desirable) - A genuine interest in banking or financial services - Strong computer skills and the ability to navigate multiple systems - Resilience and professionalism in a fast-paced environment - Great communication skills Work & Holiday or Student visa holders are welcome!

What You’ll Do: Handle inbound calls and assist with a variety of general banking inquiries, including: - Providing account balances - Replacing debit and credit cards - Updating personal information - Resolving issues with online banking - Investigating transactions and disputes - Provide accurate information and follow strict identification protocols Note: This role does not involve sales or upselling.

We offer: - Full-time paid training - 18 different rosters available - Opportunity to work from home