Customer Success Officer

CareVicinity is a next-gen care platform built to connect support workers and care recipients with ease, flexibility, and trust. We are a fresh, tech start-up built by a team that believes better care begins with better connections. We are growing quickly and building something that genuinely matters. If you're passionate about tech that makes a difference, welcome to CareVicinity.

Build trusted relationships and communicate clearly with a wide range of clients, providers, and stakeholders Bring a solutions focused, proactive mindset and adapt quickly to platform changes Have strong attention to detail and keep work accurate and compliant Are tech comfortable, quick to learn new systems, and confident navigating a modern SaaS platform Prioritise effectively and stay organised under pressure Thrive as a collaborative team player who can also work independently Care deeply about excellent customer service and great outcomes for clients and providers

Modern office located on King Street, close to cafés, transport, and great local spots

85K total package, inclusive of performance-based bonuses, plus super Fitness Passport providing subsidised access to hundreds of gyms, pools, and fitness centres nationwide Flexible work arrangements following probation (hybrid) Wellbeing support with access to mental health resources and wellness tools Monthly team socials where you finish early to connect, celebrate, and have fun Birthday leave so you can have the day off to celebrate you Career growth in a supportive, agile team with room for progression

By being the kind of person who turns customer satisfaction into customer loyalty. We're looking for a Customer Success Officer who’s not just reactive, but proactive, someone who anticipates needs, builds trust, and makes every interaction feel like a win. If you thrive on solving problems, love building relationships, and believe that success is a shared journey, we want to hear from you. Bring your empathy, your energy, and your drive to help customers succeed and we’ll give you the platform to shine.