Customer Support Specialist

Tanda

A support specialist to join our Customer Success team to help our clients use and get the most from Tanda. Core Responsibilities: * Respond to inbound support requests via chat, email, and phone * Help customers utilise the full suite of Tanda features * Collaborate with support and product engineers to escalate technical requests  * Identify customer trends and inform product and sales teams  *  Work with the Head of Customer Success to improve the way we support our users

From our office in Queen street. We have a fully stocked fridge, snacks, river views and great end of trip facilities.

Tanda is a fast-growing tech company aiming to build Australia’s leading all-in-one workforce management platform. Our vision is to eliminate employment friction for shift and hourly workers, reducing the world’s unemployment rate. Our activities focus on engineering, marketing, sales, research, and support. We provide software for rostering, time & attendance, staffing optimisation, employee engagement, payroll, and labour compliance. We serve thousands of clients from our Brisbane headquarters and have offices in Chicago and London. Learn more about our team at tanda.co/careers Further Benefits: ✓ Real projects: We hire based on actual demand, not arbitrary funding or hiring rounds ✓ Mentoring & Training: Access to a diverse pool of mentors and colleagues  ✓ Experience: Direct customer interaction and responsibility ✓ Culture: You will be part of a team that is passionate about what they do and don’t suffer boredom easily  

About You: * Experience in a customer-facing role such as help desk or front-line customer service * Strong communication skills with the ability to explain technical issues in simple terms * Excellent problem-solving skills  * Demonstrated passion for learning new technologies * Interest in people
 Most importantly, you’re someone who genuinely wants to empower others to be successful: * You help others improve * You celebrate those who take action * You talk to customers * You measure outcomes, not effort * You are candid * You value people over process * You take responsibility and ownership for your actions and the success of Tanda * You communicate directly with the source whenever possible