Medical Reception Manager

At Cavendish Road Clinic, we’re building something special: a modern, inclusive, community-centered practice that values depth over speed, people over politics, and care that evolves with every stage of life. As we continue to grow, we’re looking for a Senior Medical Receptionist to join our team and become a long-term cornerstone of our front-of-house experience.

This is a full-time, senior reception position suited to someone who is confident, warm, organised, and genuinely passionate about delivering exceptional patient experiences. You’ll be the first point of contact for our patients - the calm, capable presence that sets the tone for their visit. You’ll lead our reception team and work closely with our practice manager, doctors, and nurses to help shape a smooth, efficient, and welcoming environment for both patients and staff. What We're Looking For - We are seeking someone who ideally has: - Experience with Best Practice and HotDoc, or a demonstrated ability to learn new systems/software quickly - A professional, patient-focused manner with excellent communication skills - Strong organisational skills and the ability to multitask in a busy environment - A collaborative approach - someone who values being part of a stable, long-term team, and likes to have a bit of fun at work - A proactive mindset and the confidence to take ownership of tasks - A genuine interest in contributing to a clinic that puts people, community and continuity of care at the center Your Responsibilities - Greeting patients and managing the front desk with warmth and confidence - Coordinating appointments, recalls and reminders through Best Practice and HotDoc - Supporting doctors and nursing staff to ensure smooth daily operations - Handling billing, Medicare, DVA, and private insurance processes - Managing patient enquiries professionally and efficiently - Assisting with administrative tasks that keep the clinic running safely and smoothly

342 Cavendish Rd, Coorparoo QLD 4151

At Cavendish Road Clinic, we’re committed to building a supportive, stable team of people who want to grow with us. Our reception and admin staff are valued as the heart of our practice culture. We will offer: - Negotiable pay for the right candidate - A positive, respectful work environment - Opportunities for training, upskilling and scope of role growth within our business/es - A clinic culture that genuinely values long-term team members - Flexibility around start/finish times where possible - The chance to be part of a practice that is evolving and modernising, with strong leadership and a clear vision

If you’re someone who thrives in a people-focused environment, loves creating order in a busy day, and wants to be part of a practice where your contribution genuinely matters, we’d love to hear from you.